Here at Bessie & Lovie, LLC we provide you with top tier service. We want you to not only love our products, but our service as well. All orders are shipped only on business days (Monday-Friday), excluding major USA holidays via USPS. Please allow 7-14 business days for processing and shipping. Once your order ships you will receive an email with tracking information. Once an order has been placed you will not be able to cancel the order or change the shipping address. We do not take responsibility if USPS delays or damages your package, nor for lost or stolen packages once shipped or delivered to entered shipping address, as it 100% out of our control.
Please note that due to COVID-19, we are not accepting any returns of beauty products unless it was an error that was caused by us during fulfillment. Please understand this safety measure was created to ensure the safety of our staff and customers. We are not responsible for lost or stolen packages. If an error was due to oversight of staff, we will gladly ship a replacement item within 7 days of shipping. Please email photo proof of error to email@example.com. Someone will respond to your email within 48 hours.